Contact your insurance agent — “One of the first things for people with losses or damage is to contact their insurance agent,” she said. “Procedures will vary by company and policy.”

Taxes — The tax filing deadline this year is Monday, April 18. Even as you navigate this disaster, “taxpayers can file for an extension,” Hendrix said. “Any losses would fall under next year’s taxes.” The Internal Revenue Service has a page dedicated to taxes and disasters.

Replacing lost papers — “Documents such as birth certificates, insurance policies and health records may be lost or destroyed,” she said. “Prompt replacement prevents delays when the documents are needed.”

Insurance Policy — Contact your insurance agency for a copy of your policy. If you have any trouble locating the company, contact the Arkansas Department of Insurance at 501-371-2600 or

Social Security Card — Order a replacement social security card online at gov/myaccount or visit your nearest Social Security office.

Driver’s License — To replace a driver’s license, visit your local revenue office.

Property Deeds — Contact your local Circuit Clerk’s office for property deeds.

Passport — Visit your local Postal Service office for a new passport.

Birth certificate, death, marriage, and divorce certificates — Visit the Arkansas Department of Health’s websites for Certificates & Records or Vital Records.

Stop unnecessary expenses — For example, if your home is uninhabitable, notify the utility company and other service companies, such as phone, internet and cable companies, so they can stop billing immediately.

Assess your funds — Estimate the amount of income and emergency savings you have to pay bills while you recover from the disaster, then prioritize your bills. Paying your insurance premiums and rent or mortgage should be your top priority.

Talk to your creditors — Ask creditors for more time to pay. Most creditors will be willing to work with you, especially if you notify them before a payment is due.

Managing Financial Losses from a Disaster

Replacing Valuable Documents After a Disaster

Planning for Food after a Disaster

Obtain more than one estimate.

Demand references from contractors and check them.

Never let a contractor pressure you into hiring them.

Never sign a contract with blanks “to be filled in later.”

Never pay a contractor in full until the work is finished.

Never let a contractor discourage you from contacting your insurance company.

Be sure you review and understand all documents sent to your insurance company.