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FSIS launches Small Plant Help Desk

FSIS launches Small Plant Help Desk
Help Desk allows people to communicate directly with FSIS technical experts.

USDA’s Food Safety and Inspection Service (FSIS) is expanding its resources for small plants by launching a virtual representative that provides continual access to information. This new tool will allow users to receive up-to-date information on frequently asked questions and communicate directly with technical experts from FSIS' Small Plant Help Desk.

FSIS expands small plant help desk, launches virtual representative for small and very small plants. (Photo: luchschen/Thinkstock)

"FSIS is committed to providing helpful and timely information to small plant operators across the country, who play an essential role in building strong local food economies," said Deputy Under Secretary for Food Safety Al Almanza. "We anticipate that inspection program personnel and the regulated industry, including small and very small plant operators and the business partners who support them, will benefit most from this valuable resource."

FSIS inspection personnel are assigned to establishments nationwide to ensure the nation's commercial supply of meat, poultry, and egg products is safe, wholesome, correctly labeled and packaged. With more than 90% of the 6,389 FSIS-inspected plants considered small or very small operations, the Small Plant Help Desk provides useful information and technical assistance to more than 2,000 callers annually. The Help Desk consists of FSIS employees who are subject-matter experts with recent experience working in meat, poultry or processed egg facilities. The Small Plant Help Desk, as required by the 2008 Farm Bill, continues to serve as a "one-stop shop" for small plant owners and operators with valuable assistance. This virtual help desk addition will allow customers to receive information at all hours on any day of the week.

In addition to operating a telephone and virtual help desk, FSIS prepares various informational materials to assist small plants, such as how to implement plans to prevent or deal with food product and food defense issues, publishes compliance guidelines to help small plants comply with new or modified FSIS regulations, and hosts workshops on new topics of interest. More information on small plant outreach is available at

USDA is committed to helping farmers, ranchers, and businesses access the growing market for local and regional foods, which was valued at $12 billion in 2014 according to industry estimates. Under this Administration, USDA has invested more than $1 billion in more than 40,000 local and regional food businesses and infrastructure projects.


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