Agco Corporation has a lot of farm equipment brands to support and their dealers know it. When you head to town for parts, knowing the model and the specific part number can be a real timesaver.
Got a release recently talking about a new online parts system that puts the parts books for Agco's many brands at your fingertips. The system, at www.agcopartsbooks.com, allows you to search by brand and model number for the parts you might need. Ever wanted to own the parts book for each tractor or machine you're running? No need if you're using an Agco machine, you can access the parts right from your computer.
The parts book approach is interesting, because you'll get exploded views of a specific part - say the clutch pedal linkage for an LT 95A (that's the picture below). By clicking on the numbers associated with a specific part, the system then identifies that part by number. The blue highlighted line item is for an indirect switch with a specific part number in the assembly.
When you get something part, being able to get the exact part number before calling the dealer can be a real time saver. Dealers are sharp, but anytime a customer can call in with the exact part number, it helps. From my perspective, I see it ending a lot of spousal frustration too - nothing like sending a spouse into town with a part and forcing the dealer to decide what it came from.
Agco's move into the online parts manual, and making it available to farmers, is an interesting move. The added interactivity of selecting a part from the exploded view to identify it from a parts list is great too.
Competitors offer their own versions of parts searches online, go to their respective Web sites and look under the "parts" or "support" heading. You'll find great search tools with exploded views and parts lists. The Agco approach takes the usability another step forward.
However, in this competitive world, chances are other players will keep turning up the heat on this kind of service. If you've used the online parts tools for major manufacturers, let us know your experience.
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